FAQ

FAQ’s

THE MEALS

Is this a diet meal prep company?

While Foodini's is more of a convenience-based meal service than a dietary one, we always keep health in mind when cooking; using healthy fats such as avocado oil, sea salt, and organic produce when possible. We focus on providing well-balanced, perfectly portioned, nutritious meals that you will look forward to and will stick to eating!

Many customers see weight loss immediately, simply because the meals are delivered fresh weekly and are always there for them. This leads to less straying or having the need to order unhealthy take-out or preservative-laden fast food. Our comfort food with a healthy twist provides several clean and healthy options along with some indulgent classics we kept “untwisted." Everything in moderation! 

 

What are your portion sizes?

Each meal contains 6-8oz. of protein, which is more generous than the 4-5 oz. industry standard. Sides include 3-4 oz. of starch, and/or 3 oz. of vegetables, creating a complete (and hefty) nutrient-dense single pack meal.

 

Are your products gluten-free?

Each week we offer several gluten-free options. That’s where our comfort food with a twist model comes in. We create gluten-free breading, binders & thickeners using alternative ingredients such as rice, chickpea and cassava products in place of the wheat gluten.

 

Do you offer vegan meals?

Each week we offer at least 1 vegetarian and/or 1 vegan option. That’s where our comfort food with a twist model comes in. Besides cooking with vegan ingredients that Mother Earth gives us naturally, we also create recipes utilizing amazing prepared products such as tempeh, tofu, and seitan that are prepared with wholesome ingredients we truly stand behind.

 
What if I don’t like a meal?

Our chefs rely greatly on customer feedback and are always striving to please your palate. One of the pleasures of ordering Foodini's meal prep is enjoying new flavors in meals you may not have experienced before. If you’re not happy with a meal please let us know at info@foodinis.com. While we no longer customize meals, if it’s a simple elimination of an ingredient (“Hey stop garnishing my chili with cilantro, I hate that stuff!”), we can usually accommodate. If a container is damaged or a meal is delivered that wasn’t what you ordered, we will refund you or replace those items on your next order.

 

How long will food stay fresh?

Meals are best consumed within 4-5 days after delivery. We suggest enjoying any fish or seafood items first. Refrigerate all meals upon delivery. You may also freeze your meals if you plan on not consuming throughout the week that they are delivered.

  

Where do I find nutritional info?

We are working on nutritional information for the labels and for you to view on each menu item online. 

 

What if I have allergies?

We are working on allergen information for the labels and for you to view on each menu item online. We recommend emailing our customer service team at info@foodinis.com or including your allergies in the additional notes section at checkout.

 

Can I customize my meals?

The main menu is set and not customizable. We’ve added by-the-pound options to customize your meals by choosing your favorite proteins, veggies and starches. Feel free to mix and match!

 

Can I choose my own meals?

Of course! We offer 5-6 entrée selections as well as several by-the-pound and family-size options each week for you to choose from. Place your order online at https://foodinis.myshopify.com or feel free to email info@foodinis.com or call us at 732-775-FOOD with any questions before placing your order.

 

How often do your menus change?

Our menus change on a weekly basis. We want to always bring you the best variety and seasonal items.

 

Does Foodini's offer gift certificates or donations?

Yes and yes! And what a perfectly practical yet unique gift to give to new parents, seniors, college kids, busy singles, a Valentine's treat, or any holiday or occasion. Gather a group together and donate a week’s worth of meals to a family in need or someone quarantining.

 

 

ORDERING

We know you are busy so we’ve made the ordering window three full days. Place your order starting Sunday at 9am to Wednesday by 12pm for delivery or pick-up the following Monday.

There are no meal plans or subscriptions. Simply visit our website at https://foodinis.myshopify.com and add items to your shopping cart. There are no minimums for pick up. There is a $70 minimum food order for delivery. We offer free delivery up to 10 mi round trip from our location (Neptune 07753). Delivery fees will be calculated before checkout.

 

How many meals can I order?

As many as you want! There are no minimums for pick-up. If you prefer for us to deliver the total amount of food must equal $70 before tax and delivery.

 

Can I skip a week?

You are never obligated to receive meals every week. To skip a week, simply don’t place an order!

 

Can I cancel my order?

Yes, you can cancel your order without penalty by Wednesday at 12pm EST, which is also our order deadline day. If cancelled between Wednesday 12pm-Friday 12pm, 60% of the total will be refunded. If cancelled after 12pm on Friday, there is no refund.

 

 

PRICING

SAVE MONEY BY ENGAGING IN OUR SERVICE!

At Foodini’s, our goal is to exceed your expectations. This not only includes preparing some of the best meals you’ve ever tasted, but we will also save you TIME & MONEY!

Try this experiment: Calculate the cost of your meals each week for one month, including take out, dining out and food that’s growing fuzz in your refrigerator that you planned on cooking. Now, add the time it takes to prepare a meal from start to finish, including shopping and clean-up. I think you can see; you will win in more ways than one by engaging in Foodini’s meal prep Service. You have nothing to lose; there are no contracts or hidden fees. Try us today!

The industry standard is $10-$20 per meal We are a mid-range priced meal prep service offering larger than standard portions of delicious recipes that land between $12-$16 per meal.

 

Do you offer bulk discounts?

YES! Order our family size or by-the-pound options and your price per portion is in the $5-$10 range!

 

 

BILLING

How do I change my credit card on file?

You can add/delete/update payment info by logging in, clicking My Account --> Billing Info, then selecting “Add New Credit Card.” Multiple cards can be saved to your file, select the one you want billed. 

 

When will I be charged?

You will be charged upon placing your online order.

 

 

DELIVERY / PICK-UP

Where does Foodini's deliver?

We deliver to all of NJ and parts of NY and PA

 

When are deliveries made?

We deliver on Mondays between 1pm-4pm.

 *** While we cannot deliver on any other day except for Mondays (at this time), we can usually accommodate a pick up on the following day (Tuesday)

Do I need to be home to receive the delivery?

You do not have to be home for delivery. You may leave a cooler with ice packs at your delivery location for our driver to transfer the meals into. However, for convenience we highly recommend adding the Thermal Tote & Ice Pack to your cart. This convenient, collapsible, insulated tote bag, along with a 1 qt ice pack will keep your meals at a safe temperature for up to two hours in summer, four hours in spring and fall and 12 hours or more in winter.

This is a one-time $35 fee and will last the lifetime of your service. Please remember to leave your tote and ice packs out ahead of your delivery.

Please leave any additional instructions for your driver in the comments section when you check out- (ie: “We prefer contactless delivery,” “Leave bag on front porch, side of house, put meals in our cooler under awning,” etc…). Bring your meals inside and refrigerate as soon as possible after delivery.

 

Is there a minimum purchase to receive a meal delivery

Yes. There is a $70 minimum order for delivery. We offer free delivery up to 10 mi round trip from our location (Neptune 07753). Delivery charge will be calculated at checkout.

There are no minimums for pick up!

 

What if my community is gated?

If the gate is manned 24 hours, we recommend adding Foodini's to your list of approved deliveries. If the gate is unmanned, we are equipped to securely store a key FOB for your deliveries. Any access codes can be listed in Delivery Notes. When in doubt, give us a call–we will do whatever possible to provide a suitable delivery solution. 

 

OPERATION / STORE HOURS

Closures?

We do not have any set closures due to holidays. If any special circumstances arise and we need to close or change our set delivery day, we would give you plenty of notice prior to the change.

 

Where is the food made?

All of your scrumptious meals are prepared in our state inspected commercial kitchen located at 1700 State Rt 33, Neptune NJ 07753. We are chef-owned and operated in this location since 2007.

 

Do you have a retail location? What about Grab n’ Go?

While Foodini's brick and mortar happens to be in a retail location on Route 33 in Neptune, just yards east of Jersey Shore University Medical Center, we do not currently offer retail. However, we are working on logistics for a grab and go for your convenience! We will be offering breakfast and lunch items along with our current meal prep entrees. We will keep you posted on social media as to when Grab n’ Go will be launched!

 

Can orders be tracked once they’re placed?

Deliveries are generally between 1pm-4pm. If you need a tighter delivery time range and you’ve placed your order online through our Shopify store, there is an option to receive a notification that your meals are being “prepared for delivery.” This means they are being loaded and ready for take-off, and will most likely be there within the hour. If you would like this notification please leave that request in your comments / notes section upon check out.

 

 

FOOD SAFETY

How is Foodini's handling Covid-19?

Foodini’s commitment to preparing food for their customers in a clean and sanitary environment has always been a top priority. Immediately following the COVID-19 outbreak we enhanced our already stellar sanitation procedures in all areas identified as “touch points” such as doorknobs, light switches, steering wheels, etc.  Our kitchen team are all Serv-Safe trained and focused on your safety and health by closely monitoring the latest developments. They continue to follow the guidelines set by the Centers for Disease Control and Prevention (CDC) by practicing the following:

  • Utilizing alcohol-based hand sanitizers
  • Placing CDC endorsed posters reminding employees on appropriate hand washing procedures as well as methods to prevent transmission and promote hygiene
  • Encouraging individuals who feel ill to stay at home. Etc..

We have taken these extra measures to ensure your confidence in our ability to maintain your health while continuing to provide the highest quality of catering services.

As always, we remain dedicated to your health and wellness, and continue to strive to be leaders in the catering / meal prep industry.  Our management team is always available to answer any questions or concerns that you may have and will continue to make every effort to ensure your safety. Thank you for your putting your trust in  Foodini's. We take this trust very seriously. Stay healthy and be well!

 

HEATING TIPS

  • Refrigerate or freeze meals upon delivery.
  • Meals are microwave safe. We suggest removing any meals you have frozen, to the refrigerator, overnight and up to 4 days before consuming.
  • For more even heating, remove each entree from refrigerator at least 60 minutes, and up to 3 hours before heating.
  • Bulkier items such as pastas and stews will take slightly longer in microwave. Heat, covered, for 90 seconds. Continue heating in 30 second increments until hot throughout. For delicate items such as fish and sliced steaks, etc.., heating 60 seconds and then 30 second increments is suggested.
  • If you wish to heat in conventional oven, most items will do fine, removed to a Pyrex or other oven-safe dish, covered with foil and heated in a pre-heated 375* oven 10-20 minutes, depending on bulkiness of the meal.
  • Family size meals (foil ½ pans) may be heated in its entirety in the pan itself, covered, for about 25-45 minutes or you may wish to remove portions to be heated in microwave or conventional oven as per directions above.
  • Soups, stews and sauces if applicable, may need a touch of canned broth or water added to thin out during heating. Remove any plastic “souffle” containers from main container, pour or scoop into a microwavable safe ramekin, cover and heat briefly, about 30 seconds (souffle containers are NOT microwavable). You may remove lemons, limes and other garnishes before heating.
  • For garlic bread - heat in broiler, middle rack in its foil for about 15 minutes. Uncover, unfold bread and continue to toast until golden brown, (1-2 minutes)
  • Some fish and meat items are slightly undercooked purposely so that when you heat them they end up perfectly prepared, moist and delicious. We cook poultry all the way through (165*f internal), so be cautious not to overcook when heating.
  • Consuming raw or undercooked meats, poultry, seafood, shellfish, or eggs may increase your risk of foodborne illness.